4 Strategies for Managing Successful Events in the Face of Adversity

The Best Preparations for the Worst Case Scenarios I don’t remember walking under a ladder or breaking a mirror, but lately we’ve had some tough karma when it comes to our client meetings. Faithful blog readers (that’s you, Mom!) may remember that we had a meeting back in September that we had to cancel due
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Announcing Virtual, Inc. “2.0”

We’re Teaming Up To Help Clients Reach New Heights I have some exciting news to share with you about our company. I’m pleased to announce that Virtual has joined forces with two companies: Drohan Management Group (DMG)  of Washington, D.C., and Professional Credential Services (PCS, Inc.)  of Nashville, Tenn., to grow our resource base and
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It’s the Most Wonderful Time of the Year!

We’re spreading some holiday cheer…Virtually! This video will surely bring you some glee, So grab your coffee or sip a beer, Take a seat as we share some holiday cheer. Here’s our Virtual holiday card, Wishing you happy holidays and our warmest regards! Interested in learning more about our wonderful company? Join our mailing list and
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Happy Tenth Birthday

My 10th birthday was a good time. The Yankees had just won the 1978 World Series behind the bat of my hero at the time, Reggie Jackson. Presents no doubt centered on slot cars. And I’m sure I got a Carvel cake (because is it really a birthday without one?). But the reality is, I
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The Lesson of Llandudno

I went to the beach last week.  That’s nothing new for me—I surf year-round in New Hampshire, sometimes trudging through snow to get to the beach. This beach was a bit farther away from my usual surf spot.  While I was in Africa for the PCI Security Standards Council’s annual Middle East & Africa Forum,
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Musings from the RSA Conference

The RSA Conference is this week in San Francisco. This event is like the annual prom for the security industry—part conference, part trade show, part “place to be.” In the midst of all the Diet Cokes that I shared with various conference participants, a few musings about the world of security have become clear. First,
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CXPA Caselet


Challenge

CXPA, a brand-new member association, needed to go from zero to full member service in under a year while delivering on its mission of connecting professionals and promoting best practices.

Solution

Virtual worked with the new Board to create a financial plan, start marketing the first annual event, provide member service, and create a brand identity and web site.

Result

CXPA has become the premier networking and education source for customer experience, with 2,000 members in the first year and a successful first annual conference.


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