Virtual: A Day in the Life of an IT Junior Systems Administrator – Sothearith Prak

Q&A with Sothearith Prak, IT Junior Systems Administrator at Virtual What do you do at Virtual? As the IT Junior Systems Administrator at Virtual, I conduct regular server maintenance, push out security patches, manage our hosted phone system, regulate email management, and provide support in our Help Desk ticketing system. I work closely with our
Read More

Finding and Creating a Great Place to Work

  Finding and Creating a Great Place to Work Thursday, May 11 | 6:00 – 8:00 p.m. 401 Edgewater Place, Suite 600 Wakefield, MA 01880 Virtual, Inc. invites prospective employees and industry partners to a networking open house and discussion surrounding a theme that embodies Virtual’s core values: “Finding and Creating a Great Place to
Read More

CXPA Caselet


Challenge

CXPA, a brand-new member association, needed to go from zero to full member service in under a year while delivering on its mission of connecting professionals and promoting best practices.

Solution

Virtual worked with the new Board to create a financial plan, start marketing the first annual event, provide member service, and create a brand identity and web site.

Result

CXPA has become the premier networking and education source for customer experience, with 2,000 members in the first year and a successful first annual conference.


Read more case studies