784. That’s how many association conference calls I facilitate in the average year. With that many calls, I want them to be productive time. Here are seven habits that help keep calls that I facilitate more productive: Know who’s driving. So many calls are just adrift, it’s unclear who is charged with facilitating the call
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Category: Productivity
CXPA Caselet
Challenge
CXPA, a brand-new member association, needed to go from zero to full member service in under a year while delivering on its mission of connecting professionals and promoting best practices.
Solution
Virtual worked with the new Board to create a financial plan, start marketing the first annual event, provide member service, and create a brand identity and web site.
Result
CXPA has become the premier networking and education source for customer experience, with 2,000 members in the first year and a successful first annual conference.
