Customer Experience Professionals Association Offers “Mentor Match” Program for Members

Enrollment Open Until August 21

WAKEFIELD, Mass. – Aug. 18, 2015 The Customer Experience Professionals Association (CXPA), the premier global non-profit organization dedicated to advancing and cultivating the Customer Experience profession, is offering a “Mentor Match” program, providing members a new way to enhance their skills or to help others with professional development – another CXPA initiative for members that also benefits the customer experience field as a whole.

“Mentor Match” connects customer experience professionals seeking program and career guidance with experienced mentors who are willing to share their insights on career development, CX core competencies, leadership, CCXP exam preparation, and more. The program operates in six-month cycles. Mentee enrollment for the second cycle is open August 10-21, and matches will be made by August 25. Participants will interact for the next six months, and may continue for an additional term.

The Mentor Match program offers a supportive structure so that mentors and mentees can make the most of their involvement. Participants fill out detailed profiles and select whether they want to give or receive advice. Would-be mentees can then search the directory of mentors to find the best fit for them, based on topics, venue, specialties, and career stage, and request a match.

During the mentoring cycle, the CXPA will host periodic conference calls and provide helpful worksheets for participants, who are encouraged to spend at least one hour per month in communication with each other. CXPA staff members are also available to assist at any stage of the program.

“Mentor Match was originally inspired by CXPA member input over the past year, and we are so pleased to hear the positive experiences of the first participants. The program’s supportive environment provides guidance on how to create a successful relationship, and how to take full advantage of the benefits of one-on-one knowledge sharing,” said Karyn Furstman, CXPA Chair. “All customer experience professionals are invited to join this program to share best practices and ideas, and thus to have a direct impact on the knowledge and expansion of the discipline.”

About the CXPA

The Customer Experience Professionals Association is the premier global non-profit organization dedicated to the advancement and cultivation of the Customer Experience profession. The CXPA increases the impact and visibility of Customer Experience professionals, facilitates effective member-to-member sharing, and establishes respected standards.

Founded in April 2011, the CXPA has more than 70 Corporate Members and 2,900 customer experience professionals in its community. CXPA Gold Sponsors include Confirmit, ForeSee, Genesys, and Verint. Clarabridge, Convergys, InMoment, Mattersight Corporation, Medallia, OpenSpan, and TNS are CXPA Silver Sponsors. For more information, visit


Customer Experience Professionals Association, CXPA, and the CXPA logo are trademarks of the Customer Experience Professionals Association.

All other company names mentioned may be trademarks or registered trademarks of their respective holders.

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