Craig Paxson

Executive Vice President, Operations

What I do at Virtual:

I serve as President of PCS and am responsible for providing strategic and operational leadership for the company by working with key customers and my senior management team to establish and execute on long-range goals, strategies, plans and policies. I will direct the PCS team which includes associates in Nashville, TN and San Juan Puerto Rico. I ensure skilled and effective management of all licensing, test administration, and other related services for our customers.

Years of experience:

25+

Past employment:

Consultant, New Salem Consulting

Education:

  • M.B.A. Belmont University
  • M.S. Quality Assurance, California State University Dominguez Hills
  • B.S. Computer Science, LeTourneau University

Important Life Lesson

“Be Yoda, not Luke – a leader isn’t the hero, a leader is the guide”

Favorite client story:

Helping a large healthcare company reduce staffing by 70% while also improving service levels by over 100%.

Hidden talent:

Professional speaker

What I do for fun:

Coach youth baseball and football

I can’t live without:

Books, books and more books

Important Life Lesson

“Be Yoda, not Luke – a leader isn’t the hero, a leader is the guide”

Key to success:

A leader enables future success through the transference of skill and responsibility

Community Involvement

Coach youth baseball and football

Favorite Movie, Book, Food, Music:

Two books are guiding my thinking about leadership right now: The Advantage by Patrick Lencioni and Scaling Up by Verne Harnish

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