Donald Kaiser

Executive Vice President, Client Services

What I do at Virtual:

I help to create new opportunities for Virtual employees by generating new business and serve our existing clients by providing strategic, operational, and financial guidance.

Years of experience:

20+ years association experience

Past employment:

Pellet Fuels Institute-Executive Director; Smith Bucklin-Director of Client Services, Corporate Finance Officer at several regional banking institutions.

Key to success:

Passion, persistence, and patience


B.S., Economics, Vanderbilt University, MBA, Yale University

Favorite client success story:

An association had significant financial issues and came to us to help them keep their doors open. Through hard work by both staff and volunteer leadership, we focused on cutting costs and growing revenue. Three years later, the client is solvent and adding programs and services for its membership.

What I do for fun:

I enjoy playing sports especially golf, tennis, squash, and platform tennis. A hike on the banks of the Potomac River with the family and the dogs brings a smile to my face every time.

I can’t live without:

My family and my trusty circa 1994 Callaway 4-wood. I cherish things that I can rely on even in the most stormy weather!

Important life lesson:

Always be dependable, loyal, and never be late

Key to success:

Passion, persistence, and patience

Favorite movie, book, food, music/band/song:

  • Movie: Field of Dreams
  • Books: Anything written by Fitzgerald, Hemingway, and Faulkner.
  • Food: Sushi and anything that contains peanuts.
  • Music: Bruce Springsteen, Jackson Browne, AC/DC, and Tom Petty.
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