What I do at Virtual:
Oversee our professional societies practice. Our team strive each day to drive success and deliver service excellence. I strive to match our clients needs with the strengths of our team members.
Years of experience:
19 and counting.
GaiaTech and Hall of Fame Fitness Center
Malone University, Canton Ohio
Favorite client innovation:
Creating a very detailed ROI scorecard for a client’s corporate membership that over the years has become a critical tool for growth and retention. What started as a simple way to track engagement has turned into much more.
My college coach said any good tennis player can juggle, so I learned the basics.
What I do for fun:
Tennis, Golf, Camping, Carcassonne.
I can’t live without:
My husband, family, friends and adventures with my six-year-old niece, as she grows, they are only going to get bigger and better. Throw in peanut butter, bread and cheese!
Important life lesson:
Slow down and focus. We really are not built to multi-task and deliver excellence at the same time.
Key to success:
As Tom Peters would say: Excellence is the next five minutes. Every conversation, email, phone call, social media interaction, board meeting, team meeting is a chance to be excellent. Use those five minutes or more to be excellent, to drive excellence and inspire those around you.
I’ve always been involved heavily in our church and its outreach programs whether those are our local community or abroad. My church is an extension of my family that I support through serving dinners, creating a great worship experience through visuals or working with our youth programs.
Favorite Movie, Book, Food, Music:
I love biographies, documentaries and behind the scenes of how things tick.