Virtual: A Day in the Life of an IT Junior Systems Administrator – Sothearith Prak

Q&A with Sothearith Prak, IT Junior Systems Administrator at Virtual

What do you do at Virtual?

As the IT Junior Systems Administrator at Virtual, I conduct regular server maintenance, push out security patches, manage our hosted phone system, regulate email management, and provide support in our Help Desk ticketing system. I work closely with our Tier 1 Help Desk support staff to ensure that tickets are resolved quickly for both our clients and internal users here at Virtual. I also assist the senior IT team when doing off-hours server upgrades, as well as deploying new software and data migrations.

How did you learn about the role?

I learned about this role through a reference from a former co-worker. Knowing that I was studying IT, he informed me that there was an opening at Virtual that he had heard from his wife, who also worked at Virtual at the time. I heard nothing but good things about Virtual, so I decided to apply, and it was one of the best decisions I ever made.

What is the most rewarding part of your job?

Technology evolves at a fast rate, and my job as IT Administrator is to research and test new technologies to improve our infrastructure and everyday workflow. After many hours of testing, it’s a great feeling when a new technology finally deploys across the company’s systems. There’s nothing more rewarding than to look back and say to myself “I was a part of that; I helped make this happen.”

 

 

 

Return to Blog

badge-small

CONTRIBUTORS


Andy Freed
CEO, Virtual, Inc.

Greg Kohn
Executive Vice President, Strategy, Virtual, Inc.

Terry Lowney
Chief Operating Officer, Virtual, Inc.

Newsletter Signup

Stay up to date on the latest from Virtual, Inc. by signing up for our newsletter.
Sign up today

Recent Posts

Categories